Payment

Payment, access & refunds

Last updated: April 25, 2026

This page describes how customers pay for Chertila, how digital access is delivered, how subscriptions renew, and how refunds work.

Payment methods

RUB payments are processed by YooKassa.
USD payments are processed by LemonSqueezy.
The website lets you pick the currency, not the provider. RUB uses YooKassa, USD uses LemonSqueezy.
Payment details are entered on the provider's hosted payment page and are not stored on our side.

Chertila is a digital online service. There is no physical delivery.
Once a payment is confirmed by the provider, the subscription status and animation credits are activated automatically in your account.
Service access is delivered through the web app and the in-account editor.
If the payment was charged but access was not activated, email olegstefanoyv1@gmail.com with the payment details.

The Starter plan may include a 7-day free trial when available for your account.
Monthly paid subscriptions renew every 30 days.
You can cancel future renewals from the billing page. Cancellation does not remove access already paid for.
Switching plans creates a new payment for the chosen plan and cancels the previous subscription after the new payment is confirmed.

Refund requests are accepted within 14 days after payment if a technical issue prevents you from using the paid digital service and we are unable to resolve it within a reasonable time.
Refunds are not granted for credits that have been substantially used or for periods during which the service was successfully delivered.
Approved refunds are returned via YooKassa or LemonSqueezy to the original payment method, typically within 5-10 business days after approval.
To request a refund, email olegstefanoyv1@gmail.com with the account email, payment date, amount, currency, provider (if known), and a description of the issue.